FAQs

 

Are you having problems accessing EnhanceTV?

Some schools have streaming video websites blocked by their IT administrators. This is typically done to restrict and manage access to websites within the school network. If you have issues with receiving emails from us, please contact your IT administrator and ask them to add the following as ‘whitelisted’ sites.

168.245.102.61
*.enhancetv.com.au
*.ooyala.com
*.youboranqs01.com

If you require further assistiance, contact us at help@enhancetv.com.au



Is Single Sign-On available?

Single Sign-On is available via CEnet, Google, Office 365, Active Directory and Government DET.

 

How do I set-up Single Sign-On?

Guides for setting up Single Sign-On are available at https://www.enhancetv.com.au/static/sso-guides

   

Who is eligible to sign-up to EnhanceTV?

EnhanceTV is available for all teachers and students associated with an eligible Australian school. An eligible Australian school is one which has a Screenrights licence. This excludes tertiary institutions. All Government and Catholic schools, as well as many independent schools, have a Screenrights licence. If you are not sure if your institution has a Screenrights licence, please contact us.

For information about obtaining a Screenrights licence, visit the Screenrights website

 

Why can’t universities or TAFEs access EnhanceTV?

EnhanceTV does not currently have a product suitable for universities or TAFEs.

Tertiary institutions and students have a wide range of options available:

 

What is a Screenrights licence?

A Screenrights Television and Radio Copying Licence lets schools copy and use television and radio content for educational purposes Visit the Screenrights website for further details.

 

Can I trial EnhanceTV before subscribing?

A free trial is offered for whole school subscriptions. This will give the school access to our entire catalogue of movies, documentaries and TV shows as well as all the features such as the ability to easily clip programs, create playlists and share videos.

Restrictions can be set on what content students can access during the trial. No credit card details are required and there is no obligation to sign up once the trial is completed.

 

Why is my school not appearing in the drop down menu during the sign-up process?

Schools without a Screenrights licence will not appear in the drop down list during the sign-up process. For more information on Screenrights licences visit Screenrights website, or for further assistance email help@enhancetv.com.au

 

My email address is not being recognised during the sign-up process, what do I do?

You need to use your school email to sign-up to EnhanceTV. If this is not being recognised, please email help@enhancetv.com.au

 

Does EnhanceTV sell DVD's?

We do not sell DVD's, all videos are streamed.

 

Can I purchase individual video downloads?

We no longer sell individual video downloads.

 

What is the difference between streaming and downloading?

When streaming a video, a continuous stream of data is sent and played as it arrives. Internet connection is required to stream a video. When downloading a video, a copy of the file is made to your local device. This file can be viewed anytime, even without an internet connection.

 

Can I request a specific video?

EnhanceTV subscribers can request videos. EnhanceTV will seek to comply with requests with the following exemptions:

  1. The requested content cannot be reasonably linked to the Australian Curriculum or an Australian Tertiary Course.
  2. EnhanceTV Editorial staff have a reasonable concern that the requested content might be harmful or offensive to EnhanceTV’s audience of students and educators (see section below).
  3. EnhanceTV editorial staff may decline to capture specific content if there is a reasonable concern that its presentation will cause clear and significant commercial impact to a Broadcaster or Filmmaker. 

Please email help@enhancetv.com.au with any video requests.

 

How will I know when my taping request is available?

EnhanceTV advises that you check the site regularly during this time to see whether your request has completed processing. If your request has not appeared within 72 hours after broadcast, email help@enhancetv.com.au for the process of request.

 

What is the turnaround time between the broadcast time it becoming available on EnhanceTV?

It typically takes 24-48 hours for a show to appear on the EnhanceTV service after it has been captured from broadcast. If your show still hasn't appeared on the service 72 hours after broadcast, we advise you to contact EnhanceTV on help@enhancetv.com.au to check on its progress.

 

What content is available on EnhanceTV?

EnhanceTV strives to ensure teachers and students have easy and direct access to educational broadcast materials, via our online service. EnhanceTV will strive to include content on the service that:

  • Nurtures an appreciation of and respect for social, cultural and religious diversity and a sense of global citizenship.
  • Meets the cross-curriculum priorities and general capabilities set out in the Australian Curriculum.  

 

Are schools able to upload their own recorded off air TV programs to EnhanceTV?

Currently, users are not able to upload their own content or programs to EnhanceTV

 

Can my school choose to restrict student access?

Administrators have two ways of restricting the programs available for students to view:

  1. Links only: students to only view videos shared by a teacher
  2. Rating restrictions: students will only view specific ratings. E.g Years K - 6 may only view G and PG content.

Please note that there is no R rated content on EnhanceTV.

 

Can videos from EnhanceTV be embedded?

EnhanceTV Direct is a streaming application and content currently cannot be embedded in other content management systems. You can copy and paste the URL into other content management systems. This will give users direct access to the video.

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