MEMBERSHIP
All levels of EnhanceTV Membership (Standard, Premium) are free to join.
How do I upgrade from Standard to Premium Membership?
1. Login.
2. In the "Your cart" box on the right, select "Modify profile".
3. Under "Member Details", select "Premium Membership" in the drop down menu.
4. Complete the details about your licensed institution, shipping and billing addresses.
Can more than one person from our educational institution have
an account?
Yes, you can have as many accounts as you like. Purchases are only shipped
to a registered school/TAFE/university address.
What does EnhanceTV do with my details, and what is your privacy
policy?
Click
here for the EnhanceTV privacy policy.
How do I remove my EnhanceTV membership?
Login, then in the "Your Cart" box on the right select "Delete Profile".
How do I add/delete my EnhanceTV newsletter subscription?
Login, then in the "Your Cart" box on the right select "Modify Profile". Change the "tick box" in the Newsletter section, to suit your needs.
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PURCHASING
Copied Programs
Only Australian educational institutions with a Screenrights licence can purchase
copied programs. All government schools (and most other schools), all TAFEs and universities in Australia
have a Screenrights licence. If you are unsure if you have a Screenrights
licence, contact us on 02 9904 0133 or email licensing To purchase, you need to join EnhanceTV as a Premium Member. Membership is free.
Purchases from EnhanceTV are not open to the general public, nor to countries outside Australia.
All other products
Anyone over 18 years of age can download the free study guides and feature
articles from the EnhanceTV online store. You first need to join EnhanceTV as a Standard Member - either Australian, New Zealand, or International, depending on where you're downloading from. Membership is free.
What payment methods do you offer?
There are two methods: you can order using Visa or Mastercard credit cards, or supply a school
purchase order online (Australian Premium Members only). There is no online financial transaction when you enter your purchase order number online. Payment is made via cheque or direct deposit upon receipt of the ordered goods. Please note that we do not accept fax orders or orders received through post.
How secure are online payments with EnhanceTV?
Online credit card processing is through the E-Way payment gateway. E-Way
is an Endorsed Supplier under the Australian Government's Endorsed Supplier
Arrangement. All transactions are fully encrypted.
What are your rates/prices?
DVD and VHS prices are the same, and depend on program length. There are no discounts for bulk purchases. EnhanceTV membership is free.
Program Length (all prices includes gst)
30 mins or less: $21.95
31-60 mins: $38.45
61-120 mins: $54.95
121+ mins: Varies on series length
Delivery charges per order (includes gst)
We will deliver your order anywhere in Australia, in a standard Australia Post Express Bag (1kg). This can hold up to 23 single program DVDs. The delivery price is charged at cost, $9.35.
I just placed an order, how soon will I receive the product?
EnhanceTV aims to despatch your order within 7 days. Please note: programs
ordered prior to screening will be despatched within 7 days of the screening
date. If you order a program which has been screened, as well as preordering
a program, delivery of both will be 7 days from when the preordered program
is screened.
From time to time we may be unable to copy some programs due to technical
difficulties or changes in broadcast schedules which are outside our
control. We apologise for any inconvenience and will notify you as soon
as possible.
What can I buy from the EnhanceTV online store?
The EnhanceTV online store archives broadcast television for the purpose
of supplying copies of programs to licensed educational institutions.
The store products currently include:
- Educational film & TV programs (free-to-air and pay-TV)
available in DVD and VHS formats.
- Educational TV Series.
- Theme packs that contain a number of programs grouped together under a common theme.
What is the quality of the copies like?
Both VHS and DVD copies provided by the EnhanceTV online store will
be high quality reproductions of near-broadcast quality archived content.
All copied programs purchased from EnhanceTV are free from advertisements - we deleted them for your convenience.
Is EnhanceTV and Screenrights making a profit?
EnhanceTV Pty Ltd is a subsidiary of Screenrights, which is a not-for-profit
organisation committed to the use of educational audiovisual content
in Australian schools, universities and TAFE colleges. The prices for
copies of broadcast television content are set so as to recover the cost
of capture, archiving, duplication and shipping only.
What is EnhanceTV's ABN?
ABN: 72 119 702 251
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USING THE SITE & TROUBLESHOOTING
If you are a subscriber to our email newsletter then you are automatically
an “Australian Standard Member”, however you will need to
find out your password to access the site.
To retrieve your password
go to the Login box on the homepage and click “Recover Password”,
type your email address into the box provided and click "Go".
Your username and password will then be emailed to you. Simply cut and
paste your username and password into the relevant fields on the homepage
and click “Go”. You are now logged in and you can easily
modify your profile to become an “Australian Premium Member” and
also change your password.
If you try the above and it tells you that your email address is not
recognised then simply create a membership by clicking on “apply” and
filling in the fields. Membership is free.
If you are still having trouble then please email
us.
Why can't I find programs broadcast before 24 July 06?
EnhanceTV became an official Resource Centre (or online store) and started copying programs from 24 July 2006. If the program you're looking for was broadcast before that date, it is not available for sale from EnhanceTV.
Why am I having trouble downloading a study guide/feature article?
You need to complete the following steps to download a study guide:
- Ensure you are logged in (all levels of membership can download study guides and feature articles).
- Click
on the study guide you wish to download
- Click "Add to cart"
- Click "checkout"
- Click "login" and
fill in your login and password
- Click "Checkout" again
- A screen will appear saying "Your
order is being placed. Please Wait"
- You will receive another page with the title of the program,
next to the title is the word download and the words "click
here".
- Click "click here" and you are taken to another page, the
word download appears towards the bottom. Click the "go" button
and your study guide will download.
- You should also receive a copy of
the download code via email. If you did not receive
this then it means that your order was not processed, possibly
because you were not logged in.
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USE OF COPIES
| Am I able to make copies of the DVDs from the EnhanceTV Store? |
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As an educational institution holding a current Screenrights copying
licence, you are permitted to make copies of the DVD for the institution's
educational purposes. In this way you are able to make backup copies and
multiple copies for use within your institution. All copies must be labelled
in the same manner to the original disk. DVD's purchased from the EnhanceTV
store carry no copy protection or designated geographic region.
Can I utilise the copies purchased from the
EnhanceTV online store the same way I would if our educational institution
copied it?
Yes. To see how you can utilise these copies within your educational
institution click
here.
Are there "closed caption" versions available?
At this stage there are no closed caption versions for purchase from
EnhanceTV. However, we are investigating this option and if you have
any comments to make please contact
us.
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FILMMAKERS
EnhanceTV is a not for profit resource centre licensed to copy programs for the Australian educational sector.
It was set up by Screenrights www.screenrights.org as a link between filmmakers and the educational institutions that use their work in exchange for annual licence fees paid to program copyright owners.
EnhanceTV’s online television guide for teachers, study guides, and a resource centre that allows educators to obtain copies of programs makes it easier for educational institutions to use film and television. By facilitating use, EnhanceTV aims to maximise value for educational institutions and improve returns to the film and television industry.
Copies of my programs are available for sale on EnhanceTV – who gave permission for this?
Since 1990 the Australian Copyright Act has allowed copies of programs to be made from television broadcasts by, or on behalf of, an educational institution. The institution doesn’t need to obtain individual permission from each copyright owner, however it does pay an annual licence fee for this use. Screenrights collects these fees, licenses educational institutions monitors copying and distributes the money it collects to the rightsholders. In 2006/07 Screenrights distributed almost $20 million to producers, writers, musicians, broadcasters and other copyright owners in programs.
Although most institutions do their own copying, some order copies of programs through resource centres, such as the one on EnhanceTV. Not for profit resource centres have been set up since 1990 with the sole function of copying for educators at Screenrights licensed institutions. Copies are provided at cost and the resource centre must have a Screenrights licence.
Individual copyright owners therefore do not need to grant or clear any rights to the EnhanceTV resource centre, provided copies are only made for the educational purposes of an institution with a Screenrights licence.
How am I paid for copying by EnhanceTV?
- ROYALTY FROM ENHANCETV RECORDS
EnhanceTV provides records to Screenrights of programs that it copies and supplies to educational institutions, and Screenrights pays a royalty for each of these copies. The amount depends on the:
- duration of the copy
- type of program (programs that are more likely to be kept as an ongoing resource – such as a documentary – will receive a greater payment than more ephemeral programs, such as the news)
- format of the copy (digital or analogue)
- type of institution to which its supplied (for example, school or university)
For example, in the 2007 distribution year each one-hour documentary supplied to an educational institution by EnhanceTV, resulted in a payment of $35.31 in royalties paid by Screenrights to the relevant copyright holders.
Does EnhanceTV prevent me from entering distribution agreements for DVDs of my program?
EnhanceTV can only supply a copy of your program to licensed Australian educational institutions that have requested the copy for their educational purposes. Copies cannot be made available to members of the public, nor can they be sold or rented for a profit. EnhanceTV copying therefore does not prevent you from entering into other distribution agreements.
For how long can EnhanceTV make and supply copies of my program?
Once EnhanceTV has made a copy of your program it can continue to make further copies for educational institutions indefinitely. This prolongs the exposure of your program beyond the initial broadcast date, increasing potential revenue from educational copying, and each time EnhanceTV makes a copy of your program you will get a royalty.
Does EnhanceTV supply copies of my program outside Australia?
No. All resource centres can only supply copies of programs to Australian educational institutions that have a Screenrights licence. The institution can only use the program for its educational purposes.
Can anyone log onto the EnhanceTV resource centre to get a copy of my program?
No. The EnhanceTV website can be accessed by anyone but only licensed Australian educational institutions can order copies of programs through the site. This is checked prior to the processing of an order.
Is EnhanceTV making a profit on my program, which is not transferred to me?
No. The price for copies are set so as to recover the cost capture, archiving, duplication and shipping only.
What else can EnhanceTV do for me?
EnhanceTV sends a weekly email to more than 11,000 subscribers letting them know about upcoming broadcasts of educational interest. Study guides for programs are also available for downloading. As an important resource for teachers and academics, the site can increase the exposure of your program to the educational sector.
Who gave Screenrights the authority to set up the EnhanceTV resource centre?
Resource centres are established under provisions in the Australian Copyright Act. The decision to set up the resource centre was made by Screenrights’ Board after extensive consultation with the industry. The Board is elected by Screenrights’ members and comprises representative from across the film and television sector.
I am not a Screenrights member, how do I become one?
Becoming a Screenrights member and registering your titles ensures that any royalties owing for your programs are paid to you as quickly and efficiently as possible. Membership is free. Visit www.screenrights.org/rightsholders to download the forms or email memberservices@screenrights.org for more information.
What if one of my programs has been copied and I was not a Screenrights member?
EnhanceTVs’ researchers endeavour to find all program copyright owners whose programs have been copied so that they can join and be paid. It doesn’t matter if you were not a member when a copy was made, you will still receive payment.
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